Terms & Conditions
Driving School in Basildon and Wickford
Provision of the Training
We require at least 48* (see below about corvid 19) hours notice if you wish to cancel your lesson. Failure to do so, will result in an equivalent charge being made.
Sudden illness such as Covid, Flu, waking up feeling not well, domestic matters will be charged half the lesson. For example a two hour lesson, an hour will be charged.
The school will provide the Client with the relevant training in consideration for a price.
The instructor is bound by a code of professional conduct and will be polite, courteous and tidy at all times.
We will not be held liable for mechanical breakdowns of vehicle, strikes by the DVSA staff, Act of God or civil riots, flooding, epidemic, pandemic
We will endeavour to be punctual at all times. Due to heavy traffic at certain times of the day, any lessons which the instructor is late will be made up to the agreed time as previously booked.
The Client’s obligations for driving a motor vehicle owned by Farrah Driver Training.
The client must hold a current, valid driving licence ( provisional or full) which must be produced to the instructor on or in advance of the first driving lesson. Both parts must be produced.
The Client must be able to read a vehicle’s index number from a distance of 20.5 metres (67 feet) with glasses if normally worn.
The Client must ensure that he/she is in a fit and proper state to drive a motor vehicle. At no time under training is the client under the influence of alcohol or medication which prohibits the use of machinery or driving a mechanically propelled vehicle that may affect his/her ability to drive.
If at any time, in the instructor’s absolute discretion, considers that the client is not in a fit state to drive safely, then the instructor may stop the Training Session. No refunds will be given for the training session.
Client’s obligations for taking a DVSA Practical Test.
The instructor will inform the client when in his professional opinion considers the client to be ready to take the test.
If a client is not ready for the practical test and still wishes to go ahead, the client must make his or her own vehicle arrangements. The school will not be in a position to provide a vehicle.
If the DVSA cancels the clients test due to sickness of staff at very short notice, the client will still have to indemnify Farrah Driver Training the cost of the agreed time booked for the test.
A claim can be made to the DVSA. Details of which will be provided by your instructor. During the Practical Test, the client will be responsible for the vehicle and not the DSA Examiner. In an unfortunate event of a RTC (road traffic crash) the client will reimburse Farrah Driver Training an insurance excess of £350 if it is proved that the client was at fault.
Price and Payment
Payment can be made in cash, BACS Transfer, cheque or Paypal For cash payment, an invoice will be made up for a block of lessons. For “pay as you go” driving lessons, each lesson will be signed off in the pupils progress card and the amount paid inserted in the card.
We operate a price guarantee – we will not increase your prices that have been agreed prior to your training.
Guarantor in consideration for the School (Farrah Driver Training) providing the training to the Client (minors under 18 years of age) the Guarantor agrees to guarantee all obligations under these Terms and Conditions and to indemnify the School against any default by the Client under these terms and conditions.
Refunds.
If you have paid a block of 10 hour lessons, and then cease to have lessons with FDT (Farrah Driver Training) the discounts which you had accumulated will be clawed back. For example, you paid £230.00 and had 4 hours. Balance to be paid to you would be 6* £23 = £138.00 less £4.00. Payment of £134.00
A cheque will be given to you for the agreed amount less any discounts which you had accumulated. Or a bank transfer if you so wish.
Refunds for Intensive courses.
Please consider very carefully before booking an intensive course.
2 weeks before the commencement of your training, 50% of refund given
1 week before your lessons begin, 25% of refund given.
Less than a week, NO REFUND GIVEN.
When booking an intensive course, you are buying the instructors time. This means that you are being given priority over other pupils. The instructor does not take on any other work because of the commitment given to you, the Client who has booked the intensive course. So please make sure that whoever is paying is familiar with the refund policy and fully understands the implications. This is especially important if the Client is under 18 years of age.
Personal Property
The Client is responsible for the safe keeping of their property whilst having a driving lesson. These include i-phones, your keys, etc. Although if you, meaning the Client does leave your phone or keys we will return your property to you.
Zero Tolerance Policy.
We are professionals in our own right, providing a service to DVSA standards and guidelines. We will not tolerate acts of aggression, verbal abuse or any form of dangerous driving. We are here to guide you and to become independently safe drivers for life. Any client who becomes verbally abusive or aggressive, the instructor will cease the lesson and terminate all contracts.
*Corvid 19 Risk Assessment
- If the pupil has had symptoms in the last 7 days or has been in contact with someone who has within the last 14 days the PUPIL OR THEIR PARENT/GUARDIAN MUST NOT BOOK LESSONS WITH FARRAH DRIVER TRAINING
- CANCELLING THE LESSON ON THE DAY MEANS NO LESSON FOR 2 WEEKS IF SYMPTOMS OF CORVID 19 IS GIVEN AND EXPERIENCED BY THE PUPIL. THIS MEASURE IS TO KEEP THE INSTRUCTOR AND OTHER PUPILS SAFE
- Pupils to was their hands prior to entering the vehicle
- Lesson briefing to be done outside the car, weather permitting
- Car will be sanitized before the lesson and after every lesson with wipes
- Face to face contact to be avoided to minimise any potential risk
- Window will be partially down during the lesson
- In the event that the instructor has to grab the steering wheel or other controls, you will be asked to pull up somewhere safe. The control will be sanitized with wipes BEFORE THE LESSON CONTINUES
Complaints Procedure.
Any issues that the Client is not happy with must first and foremost be dealt with your Instructor, either after your lesson verbally or by email or in writing. We will respond to your complaint within 7 working days.
If for any reason you remain dissatisfied, you may refer to the DVSA:
The Registrar DVSA Stanley House 56, Talbot St Nottingham NG1 5GU.
At a Local Level: Essex County Council Trading Standards Tel: 01245 341800 Advice Line: 01245 341888
Driving Licence check
The driving licence counterpart was abolished on 08th June 2015.
A driving licence now simply consists of a photo card.
This means that your ADI (Driving instructor) cannot check what categories of vehicles you can drive, or what endorsements you have….
As a condition of having lessons with Farrah Driver Training you need to bring with you on your first lesson:
Your photo card licence
National insurance number
Post code for your address
Your Driving instructor will then visit https://www.gov.uk/view-driving-licence
The Driving instructor will enter the details you have supplied.
The webpage will be saved as a screenshot so that it has been evidenced of making the entitlement check.
