Farrah Driver Training Ltd

The Client's obligations If the Training involves the Client Driving a Motor Vehicle owned by Farrah Driver Training.

• The client must hold a current, valid driving licence ( provisional or full) which must be produced to the instructor on or in advance of the first driving lesson. Both parts must be produced.
• The Client must be able to read a vehicle's index number from a distance of 20.5 metres (67 feet) with glasses if normally worn.
• The Client must ensure that he/she is in a fit and proper state to drive a motor vehicle. At no time under training is the client under the influence of alchol or medication which prohibits the use of machinery or driving a mechanically propelled vehicle that may affect his/her ability to drive.
• If at any time, in the instructor's absolute discretion, considers that the client is not in a fit state to drive safely, then the instructor may stop the Training Session. No refunds will be given for the training session.

Client's obligations for taking a DSA Practical Test.

• The instructor will inform the client when in his professional opinion considers the client to be ready to take the test.
• If a client is not ready for the practical test and still wishes to go ahead, the client must make his or her own vehicle arrangements. The school will not be in a position to provide a vehicle.
• If the DSA cancels the clients test due to sickness of staff at very short notice, the client will still have to indemnify Farrah Driver Training the cost of the agreed time booked for the test.
• A claim can be made to the DSA. Details of which will be provided by your instructor.
• During the Practical Test, the client will be responsible for the vehicle and not the DSA Examiner. In an unfortunate event of a RTC (road traffic crash) the client wll reimburse Farrah Driver Training an insurance excess of £250 if it is proved that the client was at fault.

Price and Payment

• Payment can be made in cash, cheque or Paypal For cash payment, an invoice will be made up for a block of lessons. For pay as you go driving lessons, each lesson will be signed off in the pupils progress card and the amount paid inserted in the card.
• We operate a price guarantee - we will not increase your prices that have been agreed prior to your training.

Gurantor.

In consideration for the School (Farrah Driver Training) providing the training to the Client (minors under 18 years of age) the Guarantor agrees to guarantee all obligations under these Terms and Conditions and to indemnify the School against any default by the Client under these terms and conditions.

Personal property.

The Client is responsible for the safe keeping of their property whilst having a driving lesson. These include i-phones, your keys, etc. Although if you, meaning the Client does leave your phone or keys we will return your property to you.

Zero Tolerance Policy.

We are professionals in our own right, providing a service to DSA standards and guidlines. We will not tolerate acts of aggression, verbal abuse or any form of dangerous driving. We are here to guide you and to become independently safe drivers for life. Any client who becomes verbally abusive or aggressive, the instructor will cease the lesson and terminate all contracts.

Complaints Procedure.

Any issues that the Client is not happy with must first and foremost be dealt with your Instructor, either after your lesson verbally or by email or in writing. We will respond to your complaint within 7 working days.

If for any reason you remain dissatisfied, you may refer to the DSA:

The Registrar,

DSA,

Stanley House,

56, Talbot St

Nottingham NG1 5GU.

At a Local Level:

Essex County Council

Trading Standards Tel: 01245 341800

Advice Line: 01245 341888